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Define Key Terms

Define the following key terms from this chapter and check your answers in the glossary:

  • business impact analysis (BIA)

  • business partnership agreement (BPA)

  • interconnection security agreement (ISA)

  • interoperability agreement (IA)

  • job rotation

  • least privilege

  • mandatory vacation

  • master service agreement (MSA)

  • memorandum of understanding (MOU)

  • need to know

  • non-disclosure agreement (NDA)

  • operating-level agreement (OLA)

  • personally identifiable information (PII)

  • request for information (RFI)

  • request for proposal (RFP)

  • request for quote (RFQ)

  • risk assessment

  • separation of duties

  • service-level agreement (SLA)

  • statement of applicability (SOA)

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